Papers with knowledge-based multi-subgoal dialog
KERS: A Knowledge-Enhanced Framework for Recommendation Dialog Systems with Multiple Subgoals (2021.findings-emnlp)
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| Challenge: | Existing frameworks for multi-subgoal dialogs require a system to build a social bond with users to gain trust and develop affinity. |
| Approach: | They propose a framework for common knowledge-based multi-subgoal dialogs that divides up conversations with multiple subgoals and propose mechanisms to filter noisy knowledge and to include cleaned knowledge in the dialog response generation process. |
| Outcome: | The proposed framework obtains state-of-the-art results on a DuRecDial dataset in both automatic and human evaluation. |